Instructor: Tom Sebok, Ombuds Office This workshop addresses issues related to the challenges of dealing effectively with conflicts involving direct reports. Mistakes to avoid, methods of gathering information, and communication skills for “crucial confrontations” will be explored. And the appropriate use of several key campus resources will be highlighted, as well. Please visit our website to register. Tuesday, September 11, 9 a.m.- 12p.m., ARC#346-Marine_St.