Presenter: Omaira Bankston, Organizational & Employee Development. Would you like to sharpen your customer service skills? This two hour seminar will give you practical skills in providing good customer service every time. Learn to handle irate customers while maintaining a positive attitude and more. For registration instructions, please visit [our website (http://hr.colorado.edu/training/Pages/register.aspx). Wednesday, Sept. 19, 2012, 9-11 a.m., ARC 346, Marine St.