Anthem Blue Cross and Blue Shield will mail new health plan ID cards to CU Health Plan members the week of Jan. 21. CU Health Plan members covered by an Anthem plan should begin using the new card as soon as they receive it.

Members are receiving new ID cards because Anthem recently changed its method for processing prescription drug claims—an effort taken to create a better customer and pharmacist experience. To learn more about these changes, visit this FAQ page (PDF). 

Prefer digital? The Anthem Anywhere app gives members instant access to digital ID cards from the convenience of their smartphones. If cards are updated in the future, members will have immediate access to the latest card version. The app can be used to find a doctor, access personal Anthem health records, manage prescription benefits and estimate healthcare costs. 

Members can also download or print a copy of their new ID card from CU’s Anthem microsite. 

Whether you choose to use the old-fashioned plastic card or the digital version, the new cards will have the following updates:

• New pharmacy BIN and PCN numbers
• A separate Member Services number
• A new pharmacist help number

For questions, contact Anthem Blue Cross Blue Shield member services at 1-800-735-6072.